Vencru Logo

Privacy Policy

Updated November 15, 2021

Vencru Inc. (together with our affiliates and subsidiaries, including Vencru Nigeria Ltd, and any future affiliates or subsidiaries, “Vencru”, “us”, “we”, “our” and terms of similar meaning) operate the www.vencru.com website and Vencru’s web-based and mobile application (the “Service”). 

This Privacy Policy describes Vencru’s policies regarding the collection, use, and disclosure of the information we collect from and about you when you use our Service and the choices you have associated with that data.  

By accepting the Privacy Policy in registration or by visiting and using this website, you expressly consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to our Terms of Service. 

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information per this policy. 

We may modify and update this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Platform and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page. 

If you have any questions or comments about this Privacy Policy, please contact us at admin@vencru.com 

Where we decide the purpose or means for which personal data you supply through these Services is processed, we are the “controller”. We will comply with all applicable data protection laws, including Privacy and Data Protection Laws in Canada, such as the Personal Information Protection and Electronic Documents Act (PIPEDA). IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, PLEASE DO NOT USE THE SERVICES 

Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms of Service. 

Information Collection and Use 

Vencru collects a variety of information that you provide directly to us. We process your information when necessary to provide you with the Services that you have requested when accepting our Terms of Service, or where we have obtained your prior consent, or where we have a legitimate interest to do so. For example, we may have a legitimate interest to process your information for security, testing, maintenance, and enhancement purposes of the Services we provide to you, or for analytics, research, and reporting purposes. Without your information, we cannot provide you with the Services you have requested or you may be limited in your use of the Services. 

Types of Data Collected 

Vencru collects information from you through: 

  • Account and product registration and administration of your account 
  • The Service that you use 
  • Requests or questions you submit to us via forms or email (e.g., support forms, sales forms, user research participation forms) 
  • Your communications and dealings with us 
  • Your participation in Vencru contests, events or research studies 
  • Uploads or posts to the Service 
  • Requests for customer support and technical assistance 

Personal Data:  

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally, identifiable information may include, but is not limited to: 

  • Email address 
  • First name and last name 
  • Phone number 
  • Date of Birth 
  • Address, State, Province, ZIP/Postal code, City, Country 
  • Optional information, such as photograph, that you elect to associate with your account (your “Account settings”) 
  • Log-in details and password, if you create a Vencru account 
  • Social Media Profiles , if you create an account using Social Media sign in links or shortcuts 
  • Work Address 
  • Payment Information – credit/debit card number and expiry date etc. 
  • Cookies and Usage Data 
  • Third Parties: We may obtain certain information about You from third parties, including Personal Information. Please note: Vencru is not responsible for the privacy and security practices and policies of such third parties. 

Use of Data:  

We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address/log files), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. 

When you access the Service by or through a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data. 

We will use the information that we collect about you for the following purposes amongst others: 

  • To administer and maintain the Service  
  • To notify you about changes to our Service 
  • To allow you to participate in interactive features of our Service when you choose to do so 
  • To provide customer care and support 
  • To provide analysis or valuable information so that we can improve the Service 
  • To monitor the usage of the Service 
  • To detect, prevent and address technical issues 
  • To protect our Services and our users 
  • To understand and resolve app crashes and other issues being reported 
  • To deliver targeted advertising to You 
  • Marketing/Promotional purposes 
  • To create and manage User Accounts 
  • To curate Customer Feedback and Testimonials 
  • To manage customer experience  
  • Dispute Resolution 
  • To regulate User to User comments 
  • For Processing payments 
  • For the Enforcement of terms of use 
  • To Improve, personalize, and expand our website 
  • To Understand and analyze how you use our website 
  • To Develop new products, services, features, and functionality 

We may also collect, use and share  aggregated or anonymized information for any purpose permitted under applicable law in providing our Service 

Our legal basis for Processing 

Vencru’s legal basis for processing your information largely depends on the nature of the information and the context in which we collected or processed it. We will normally only collect and process your information where: 

  • You have given your consent to do so; 
  • We need to fulfill our responsibilities and obligations in any contract or agreement with you (for example, to comply with our services agreements); 
  • To comply with our legal obligations under applicable law; 
  • The processing is necessary for our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms (for example, to safeguard our services; to communicate with you; or to provide or update our services). 

Payment Information:  

If you are a user of our subscription service, we will utilize a thirdparty payment processing company to collect payment information, including your credit card number, billing address and phone number. The third-party service provider, and not Vencru, store your payment information on our behalf and would be responsible for its security. 

Information from Third-Party Integrations:  

If you choose to use third-party integrations (e.g., Paystack, Stripe, Paypal, Apple Pay, Google Pay) through the Services or are required to do so by a Customer, such providers may allow us and our service providers to have access to and store additional information about your interaction with those services and platforms as it relates to use of the Services. If you do not wish to have this information shared, do not initiate these connections. 

Information about others: 

If you choose to use our invitation service to invite a friend to the Services, we will ask you for that person’s contact information, which may include their email address or their social network identity, and automatically send an invitation. Vencru stores the information you provide to send the invitation, to register your friend if your invitation is accepted, and to track the success of our invitation service. 

Tracking & Cookies Data 

Cookies Policy 

This Cookies and similar Technologies Policy (this “Policy”) provides you with general information about cookies and similar technologies (collectively, “Tracking technologies”) as well as how and for what purposes Vencru and its affiliates (“Vencru”, “we”, “us” or “our”) use such Tracking Technologies on the platform 

For purposes of ensuring that you can use the Site and our services for your business, we and third parties install and use cookies to provide a custom experience. This Cookie Policy (the “CP”) is aimed at providing information on the cookies used and how to disable them. You may contact us should you have any questions regarding this CP by sending an email to admin@vencru.com. 

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Kindly refer below for further details on what cookies are, the cookies we use and how to disable the cookies. 

What is a Cookie 

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service. You can erase cookies or instruct your browser to block all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. 

Examples of Cookies we use: 

  • Persistent or Session Cookies. We use Session Cookies to operate our Service. 
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings. 
  • Tracking and Performance Cookies 
  • Web beacon 
  • Functionality Cookies 
  • Third Party Cookies 
  • Security Cookies. We use Security Cookies for security purposes. 

Strictly necessary cookies: are those cookies needed to ensure you can access the Site, and browse it securely. These cookies are strictly necessary, as the use and access to the Site and the services provided through the Site require them. They also protect us from any fraudulent use of the Site or our services, to verify that anyone using your account is actually you, and protect your data from any unauthorized users. For instance, technical cookies are those relating to the communication and exchange of data, or those required to verify your identity when you sign in into your account. We use third party cookies for the purposes mentioned above.  

Cookies that remember your settings (functional cookies): are those cookies that are installed and used to adapt the Site and the services offered by us to your preferences, such as language, or look and feel of the Site. You can opt to block or limit the installation and use of these cookies as explained in section ‘How can you block or delete cookies’ below, and this shall not impact the usability or functionalities of the Site and/or the services, but your preferences will be lost. 

Cookies that measure website use (analytics cookies): are those cookies used for tracking, monitoring, and analyzing how you browse and interact with the Site and our services. They reveal usage trends as well as which users upgrade the services rendered by us and how is this done. You can opt to block or limit the installation and use of these cookies as explained in section ‘How can you block or delete cookies’ below, and this shall not impact the usability or functionalities of the Site and/or the services. We use third party cookies for the purposes mentioned above.  

Cookies that help with our communications and marketing (advertising and profiling cookies): refers to cookies aimed at tracking, monitoring, and analyzing how you browse and interact with the Site and our services, as well as segment our users based on their behavior and how they browse the site, and to build audiences. They reveal usage trends as well as which users upgrade the services rendered by us and how is this done. All those actions are aimed at better understanding our users for improve communications and marketing strategies. You can opt to block or limit the installation and use of these cookies as explained in section ‘How can you block or delete cookies’ below, and this shall not impact the usability or functionalities of the Site and/or the services. We use third party cookies for the purposes mentioned above.  

How can you block or delete cookies? 

You can allow, block, or delete cookies at any time by configuring your browser settings, as well as by means of the cookie banner. As mentioned in section 2 above, blocking or deleting some cookies may impact your ability to access and/or use the Site or the services offered by us. 

By using our Service, you agree that we can place these types of cookies mentioned above on your device. If you want to restrict or block any of the above cookies, you should do this through the web browser settings for each browser you use and on each device you use to access the internet. Please be aware that some of areas of our Website may not function properly if your web browser does not accept cookies. However, you can allow cookies from specific websites by making them “trusted websites” in your web browser. The “Help” function within your web browser should tell you how to make these changes. For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy. Please take the time to read this Policy. If you have questions or comments, you are welcome to contact us at: admin@vencru.com 

Combined Information:  

You consent that, for the purposes discussed in this Policy, we may combine the information that we collect through the Services with information that we receive from other sources, both online and offline and use such combined information per this Policy. 

Aggregate/De-Identified Data: 

We may aggregate and/or de-identify information collected through the Services so that such information can no longer be linked to you or your device (“Aggregate/De-Identified Information”).  

We may use Aggregate/De-Identified Information for any purpose, including without limitation for research and marketing purposes, and may also share such data with any third parties, including advertisers, promotional partners, sponsors, event promoters, and/or others. By using the Services, you consent to such use. 

Transfer and Processing of Data 

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction. 

If you are located outside Canada and choose to provide information to us, please note that we transfer the data, including Personal Data, to USA  and process it there. 

For California Residents  

The California Consumer Privacy Act (“CCPA”) regulates how we handle personal information of California residents. As a business and service provider under the CCPA, we will follow the instructions of the business that has engaged us with respect to how we process personal information. If you would like more information about how your personal information is processed by other companies, including companies that engage us as a service provider, please contact those companies directly. 

For Canadian Residents 

The Personal Information Protection and Electronic Documents Act of Canada (“PIPEDA”) regulates how we handle the information of Canadian residents. Personal Information as defined in the PIPEDA will be collected, stored, used and/or processed in compliance with the provisions under the Act. If you would like more information about how your personal information is processed by other third-party or affiliate companies, including companies that engage us as a service provider, please contact those companies directly. 

European Economic Area (EEA) Visitors 

The General Data Protection Regulation (GDPR) standardizes Data Protection Law across all European Union (EU) Countries and imposes strict new rules on controlling and processing Personally Identifiable Information (PII). When handling or processing your data, we shall do this with reference to the provisions of the GDPR. 

We will generally only collect data or personal information from you when it is required in the course of providing our service to you, if our legitimate interests are not overridden by your data protection interests or fundamental rights or if we have your consent. In some situations, we may be required by law to collect personal information from you. If you have any questions about the legal basis on which we collect and use your personal information, please contact us through admin@vencru.com 

For Nigerian Residents 

The Nigerian Data Protection Regulation (NDPR) 2019 regulates how we handle personal information of Nigerian citizens both locally and internationally. When we deal with or process the Personal information of any Nigerian citizen, it shall be done with recourse to the provisions of the NDPR. If you would like more information about how your personal information is processed by other third-party or affiliate companies, including companies that engage us as a service provider, please contact those companies directly. 

International Transfers of Personal Information: 

The personal information we collect is stored and/or processed where we or our partners, affiliates, and third-party providers maintain facilities. Please be aware that the locations to which we store, process, or transfer your personal information may not have the same data protection laws as the country in which you initially provided the information. If we transfer your personal information to third parties in other countries: (i) we will perform those transfers in accordance with the requirements of applicable law; and (ii) we will protect the transferred personal information in accordance with this privacy policy.   

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. 

Vencru Inc. will take all steps reasonably necessary to ensure that your data is treated securely and per this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information. 

Disclosure Of Data 

We may disclose your personal information to: 

  • a parent, subsidiary, or affiliate of our company
  • third party service providers for the purpose of enabling them to provide their services, for example, IT service providers, data storage, hosting and server providers, advertisers, or analytics platforms
  • our employees, contractors, and/or related entities
  • our existing or potential agents or business partners
  • sponsors or promoters of any competition, sweepstakes, or promotion we run
  • courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise, or defend our legal rights 
  • third parties, including agents or sub-contractors, who assist us in providing information, products, services, or direct marketing to you third parties to collect and process data

Vencru Inc. may disclose your Personal Data in the good faith belief that such action is necessary to: 

  • To comply with a legal obligation 
  • To protect and defend the rights or property of Vencru Inc. 
  • To prevent or investigate possible wrongdoing in connection with the Service 
  • To protect the personal safety of users of the Service or the public 
  • To protect against legal liability 

Security Of Data:  

When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification. Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure, and no one can guarantee absolute data security. We will comply with laws applicable to us in respect of any data breach. 

You are responsible for selecting any password and its overall security strength, ensuring the security of your own information within the bounds of our services.  While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.  

If you have any questions about security on our Services, you can contact us at admin@vencru.com. 

Service Providers:  

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used. 

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. 


We may use third-party Service Providers (e.g., Google Analytics) to monitor and analyze the use of our Service. 

If you receive email from us, we may use certain analytics tools, such as clear GIFs to capture data such as when you open our message or click on any links or banners our email contains. This data allows us to gauge the effectiveness of our communications and marketing campaigns. 

Google Analytics:  

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. 

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en 

Google Firebase:  

Google Firebase is a mobile application analytics service. You can visit their Privacy Policy page here: https://policies.google.com/privacy?hl=en 

Links To Other Sites:  

Our Service may contain links to other sites such as social media sites, that are not operated by us. If you click on a thirdparty link, you will be directed to that third party’s site. 

Because these third-party websites and services are not operated by Vencru. We have no control over and assume no responsibility for the content, privacy policies or practices of any thirdparty sites or services. We are not responsible for the content or practices of those websites or services. The collection, use, and disclosure of your personal and other information will be subject to the privacy policies of the third-party websites or services, and not this Policy. We strongly advise you to review the privacy and security policies of every site you visit and contact its owner or operator if you have any concerns or questions. 

Children’s Privacy:  

Our Service does not address anyone under the age of 18 (“Children”). 

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers. 

Retention Period Length:  

We will retain your personal information with us for 90 days to 2 years after users terminate their accounts or for as long as we need it to fulfill the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods such as record-keeping / reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.  

Your Rights: 

Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, object processing, restrict processing, the right to data portability, a right to access, a right to rectification, a right to withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at admin@vencru.com. 

We will respond to your request in accordance with applicable law within 30 working days. 

You may opt-out of direct marketing communications or the profiling we carry out for marketing purposes by writing to us at admin@vencru.com.  

Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought. 

Changes To This Privacy Policy:  

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, before the change becoming effective and update the “effective date” at the top of this Privacy Policy. 

Grievance / Data Protection Officer:  

 If you have any queries or concerns about the processing of your information that is available with us, you may email our Grievance Officer at Vencru, 246 Stewart Green SW Unit #6043, Calgary, AB T3H 3C8 email: admin@vencru.com. We will address your concerns in accordance with applicable law. 

Contact Us 

If you have any questions about this Privacy Policy, please contact us: 
By email: admin@vencru.com